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Learn about our purchasing policies

Purchase conditions

Placing an order at PIENSOS LOBO AZUL ( ), hereinafter "THE WEBSITE", implies explicit acceptance of the Website Conditions, Privacy Policy and Cookies Policy.

Through the website, PIENSOS LOBO AZUL provides information about the products it distributes and offers the possibility that they can be purchased by website visitors.

In order to place orders on the website, in addition to accepting the legal texts of the website indicated above, it is necessary to be of legal age and have the status of CUSTOMER, which is obtained through the registration forms enabled in different areas. of the website.

Product information

The descriptions, specifications, characteristics and variables of each of the products available on the website are the property of PIENSOS LOBO AZUL.

The information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the website, are the responsibility of PIENSOS LOBO AZUL.

The company declines any responsibility for any errors that may exist at any given time in the information given about descriptions, specifications, characteristics and variables of each of the available products.

Pricing information

The prices of the products are indicated without VAT and with VAT (and other taxes that may apply). However, these prices do not include the costs corresponding to shipping the products.

Send conditions

The shipping costs and delivery time derived from each product are specified in the details of each product.

All information regarding shipments is collected here :

The order will be considered sent at the moment in which PIENSOS LOBO AZUL delivers the shipment package to the corresponding courier company and will be considered delivered when the carrier delivers the shipment to the customer and accredits it by means of a physical or electronic signature on the delivery document. delivery receipt.

Resale of products

PENSOS LOBO AZUL is a brand that values ​​and protects its products. Any client or entity that has purchased products from our brand must be clear that the resale of these items, whether in physical stores or online platforms, is prohibited without the explicit written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.

Online sales by third parties

The digital age has changed the way we buy and sell. PENSOS LOBO AZUL understands the need for online sales. However, those distributors, wholesalers, or professionals who wish to sell our products on online platforms must have prior written authorization from our company. This control allows us to protect the brand image and guarantee the end customer an adequate experience.


The discounts available for each of the promotional products will appear published on the page of each product and will not be cumulative, unless otherwise indicated.

Offers and discounts for professionals

At PIENSOS LOBO AZUL we value our professional clients. Therefore, we occasionally offer promotions, discounts and special conditions for this group. However, these offers will have additional terms and conditions that must be reviewed and accepted before application.

Returns and right of withdrawal

All information on returns and withdrawal can be found here

Damage Liability

PIENSOS LOBO AZUL's commitment is to offer high quality products. However, it is essential that customers use the products appropriately. Our company will not be liable for any damage or injury resulting from incorrect or inappropriate use of the products. It is the customer's duty to follow the instructions and recommendations for use.

Stock availability

Under no circumstances will PIENSOS LOBO AZUL intentionally offer more units for sale than it has in stock.

PIENSOS LOBO AZUL will do everything possible to please all its customers in the demand for the products offered for sale, but if due to causes that are difficult to control by PIENSOS LOBO AZUL, such as human errors, incidents in computer systems or any other nature, it happens that the quantity finally available in stock of any reference is insufficient to complete the customer's order after it has been placed, PIENSOS LOBO AZUL will inform the customer as soon as possible by email or telephone and will have the option of total cancellation available. or partial of the order.

Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.

If as a result of this cancellation the customer wants to return the delivered product, they must follow what is stipulated in the Shipping and Returns section.

Payment and accepted payment methods

It will be an essential condition for PIENSOS LOBO AZUL to send an order to a customer, that payment for the order is completely finalized and made in full, including the price of the product or products selected plus the shipping costs derived from it.

The purchase invoice corresponding to each order, once completed, will be available and can be viewed in the MY ACCOUNT section.

The customer must pay the amount corresponding to their order by payment through any of the payment methods specified as valid.

The customer must notify PIENSOS LOBO AZUL of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest period of time possible so that PIENSOS LOBO AZUL can carry out the appropriate procedures.

The payment process works on a secure server using the SSL (Secure Socket Layer) protocol that encrypts the data to prevent its possible reading and manipulation by third parties.

Product warranty

PIENSOS LOBO AZUL certifies that all products marketed under the PIENSOS LOBO AZUL brand follow strict quality controls from the production process to the packaging and handling process, with the aim that any customer can always receive any order in perfect condition.

The guarantee of the products displayed on the website is necessarily subject to the regulations in force at all times in Spain.

In any case, the guarantee will be invalidated in the following cases:

– Bumps and/or improper transportation.

– Improper handling.

In the event of a defective product, PIENSOS LOBO AZUL must proceed, as appropriate, to repair, replace, reduce the price, procedures that will be free of charge for the customer.

The client must inform PIENSOS LOBO AZUL of the lack of conformity within the period allowed for this.

PIENSOS LOBO AZUL will not be obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profits, damages that arise of a deterioration.

Limitation of liability for misuse

The safety and effectiveness of our products are essential. However, PIENSOS LOBO AZUL is not responsible for problems that arise due to incorrect use of the products or failure to follow the instructions and recommendations provided. It is crucial that the client read and follow the instructions to avoid complications.

Products for specific use

Each pet is unique, and their well-being is our priority. If the customer chooses specific products for a certain type of pet, they must be meticulous and ensure that the product is compatible and safe for the species in question. The customer is primarily responsible for verifying and confirming the suitability of the product for their pet.

Modification of purchase conditions

PIENSOS LOBO AZUL reserves the right to modify, at any time, the presentation and configuration of the website, as well as these Purchase Conditions on the website and the rest of the legal texts included on the website.

Therefore, PIENSOS LOBO AZUL recommends that the client read them carefully each time they access the website. Clients and Users will always have these Purchase Conditions on the website in a visible place, freely accessible for any queries they wish to make.

Communications and notifications

Fluid and effective communication is essential for PIENSOS LOBO AZUL. This is why we prefer to establish contact with our clients through direct means such as email or telephone. These channels allow for quick and clear interaction, and ensure that both the customer and our company are kept adequately informed.


In the event of any type of controversy or litigation between PIENSOS LOBO AZUL and the client, the latter renounces its own jurisdiction and refers to the provisions of the Courts of Betanzos (A Coruña).