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Returns and right of withdrawal  

The customer has a period of 14 calendar days to exercise the right of return from receipt of the order without penalties for its exercise.  

The customer will be refunded the amount of the order, excluding the amount of shipping costs. Likewise, the amount of the costs of returning the order to the return address indicated by PIENSOS LOBO AZUL will always be the responsibility of the customer.  

The refund period will not exceed 7 calendar days from receipt of the returned merchandise. In the case of payments made by transfer, these times may be increased.  

PENSOS LOBO AZUL will only accept returns that meet the following requirements:  

  1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling to protect the product. In the event that it cannot be obtained with the box in which it was delivered, the customer must return it in a protective box so that the product arrives at the PIENSOS LOBO AZUL establishment with the maximum possible guarantees.
  2. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.
  3. If the payment was by cash on delivery or transfer, you will have to send us the account number listed on the delivery note to make the refund payment.

To proceed with a return, the following steps must be followed:  

  1. The return must be processed through the online store, filling out the form that appears at the end of this page
  2. Process the return in the online store within 14 calendar days of receipt.

PENSOS LOBO AZUL reserves the right to deduct a fraction of the price of the product if it is not returned in its original packaging. The product must be returned in perfect condition.  

Exclusion of the right of withdrawal

They are not suitable for return, for health or hygiene reasons, if the seal has been broken after delivery. When after delivery, they have been irreversibly mixed with other products.  

Return request