Perhaps your doubts will be resolved in this section:
Purchase conditions
Shipments to Spain (Peninsula), Balearic Islands and Portugal
Delivery in 24/48 business hours.
Free shipping on orders over €15.
Orders confirmed before 2:00 p.m. Monday to Thursday and before 1:00 p.m. on Fridays are shipped the same day.
Orders confirmed outside of business hours will be prepared the next business day.
Home delivery:
- Express Post
- Ctt Express
- Seur
- Gls
Delivery to agreed points (maximum 20kg per order).
You can choose from the map multiple options available from all the agencies near your home.
Shipping to Europe.
Delivery in 24/48 business hours.
Orders confirmed before 2:00 p.m. Monday to Thursday and before 1:00 p.m. on Fridays are shipped the same day.
Home delivery:
Seur
Delivery to agreed points (maximum 20kg per order).
You can choose from the map against many options available near your home to choose from before payment.
Zone 1 • France,
Germany, Luxembourg, Netherlands
Free shipping on orders over €30.
Zone 2 • Austria, Belgium, Czechia, Italy.
Free shipping on orders over €40.
Zone 3 • Denmark,
Hungary, Ireland, Poland, Slovakia, Slovenia, Bulgaria.
Free shipping on orders
over €50.
Zone 4 • Croatia,
Estonia, Latvia, Lithuania, Sweden.
Free shipping on orders over €50.
Credit/debit card:
Make your payment immediately through a secure and encrypted gateway.
PayPal:
Enjoy a fast and secure process; If you don't have an account yet, you can create one during the
request.
Bizum:
Pay comfortably from your mobile, you only need to indicate your telephone number associated with your
bank account.
SeQura:
Offers flexibility by allowing you to pay up to 7 days after receiving your order or divide the amount into easy monthly installments, without interest or penalties.
for advancing payments.
Google Pay and Apple Pay:
Digital payment methods that allow you to make purchases quickly,
simple and secure, using your mobile devices.
MB WAY and Multibanco:
Digital payment solutions widely used in Portugal, allowing
make purchases and money transfers quickly and securely through
of the mobile phone.
iDEAL:
Payment method in
line used in the Netherlands, which allows payments to be made directly
from bank accounts, without the need for additional registration.
Discover Card:
Shape of
internationally accepted payment, recognized for its security and benefits
for users.
Sofort and Trustly:
Methods
Secure and fast online payment options that allow transfers
direct banking from your bank account, without the need to register or
create an additional account.
Pay with complete confidence using Credit Card, Paypal, Bizum, Sequra, Googlel Pay, Appel Pay.... We adapt to your needs and preferences with the aim of giving you 100% security
Returns and right of withdrawal
The customer has a period of 14 calendar days to exercise the right of return from receipt of the order without penalties for its exercise.
The customer will be refunded the amount of the order, excluding the amount of shipping costs. Likewise, the amount of the costs of returning the order to the return address indicated by PIENSOS LOBO AZUL will always be the responsibility of the customer.
The refund period will not exceed 7 calendar days from receipt of the returned merchandise. In the case of payments made by transfer, these times may be increased.
PENSOS LOBO AZUL will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling to protect the product. In the event that it cannot be obtained with the box in which it was delivered, the customer must return it in a protective box so that the product arrives at the PIENSOS LOBO AZUL establishment with the maximum possible guarantees.
- A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.
- If the payment was by cash on delivery or transfer, you will have to send us the account number listed on the delivery note to make the refund payment.
- The amount of the product will be paid, but transportation costs will be borne by the customer: €7 for one-way shipping and €7 for return shipping, making a total of €14 for each 15kg order.
The refund will be made once the product is received at our facilities and it has been verified that everything is in perfect condition.
To proceed with a return, the following steps must be followed:
- The return must be processed through the online store, by filling out the form that appears at the end of this page
- Process the return in the online store within 14 calendar days of receipt.
PENSOS LOBO AZUL reserves the right to deduct a fraction of the price of the product if it is not returned in its original packaging. The product must be returned in perfect condition.
Exclusion of the right of withdrawal
They are not suitable for return, for health or hygiene reasons, if the seal has been broken after delivery. When after delivery, they have been irreversibly mixed with other products.
Process a return now by clicking here.
I need advice
Example of interpretation of a daily ration table for puppies
- Know the approximate weight of the PUPPY, example of 20-25kg
- Find the column that corresponds According to the current age.
* Example for a 6-7 month old puppy dog weighing 20-25kg the ration would be 300-340g/day.
We remember that these parameters are an example to help interpret the corresponding table for your puppy.
These amounts are approximate; They can vary depending on various factors, among others: whether the puppy is a suckling dog, age, breed, temperament, activity levels, climate... so they must be adjusted to keep the dog at its optimal weight.
Always have clean, fresh water available to your dog. Store in a cool, dry place with the container closed.
Use this food from lactation to 9 months -1 year depending on the breed. If your puppy is less than 3 months old and is not used to eating dry food, it is advisable to moisten the croquettes in warm water, taking care to remove what has not been consumed within a maximum period of 3 hours.
It is advisable to divide the recommended daily amount into 3-4 doses before 6 months, which can be reduced to 2 doses from the 6th month onwards. It is important to adjust without exceeding the total recommended daily amount.
Example of interpretation of an adult daily ration table
- Know the approximate weight and look for it in the row of the table.
- Find the column that corresponds According to the current age.
* Example for a 40kg dog the ration would be 410-460g/day.
* We remember that these parameters are an example to help interpret the corresponding table for your dog.
These amounts are approximate; They can vary depending on various factors, among others: age, breed, temperament, activity levels, climate... so they must be adjusted to keep the dog at its optimal weight.
As a guide, the daily ration will be between 1% and 1.5% of the dog's weight. It must be administered dry. Always have clean, fresh water available to your dog. Store in a cool, dry place with the container closed.
It is not advisable to mix several feed references in the same usual daily ration. Mixing is only permitted in the transition period with appropriate guidelines.
The main difference is in the Supreme range, which is a feed formulated without grains and with fresh meats. This allows us to obtain higher quality and better digestibility.
While the transition from puppy to adult varies from dog to dog, there are some general patterns that can help you determine when your pet has stopped being a puppy.
In small breeds, a dog is considered to reach adulthood between 9 months and one year of age.
In medium breeds, this period usually lasts between a year and a year and a half.
On the other hand, in large breeds, full maturity can take up to 2 years to reach.
It is advisable to make the transition in 7-8 extendable days:
- 1-2nd Day 25% of the new feed and 75% of the previous one.
- 3-4th Day 50% of the new feed and 50% of the previous one.
- 5-6th Day 75% of the new feed and 25% of the previous one.
- 7-8th Day 100% new feed.
There is no need to be scared if for any reason we extend the transition a few more days, the important thing is to maintain these parameters as much as possible so that the animal adapts 100% to the new food. If the transition is not gradual and correct, there is a risk that the animal will show signs of diarrhea, vomiting and sometimes rejection of the new food.
You can find the size of the croquettes on the sheets of each product by accessing them. Alternatively, you can download the catalog in PDF format and on each product page you will find an icon indicating the corresponding measurements.
Professional
Access the professional website by clicking here
Press here to log in with your professional profile.
Or you can also Request a new password
Don't you
commit to nothing and you will have exclusive access to content, catalogues, rates and
information that you would not otherwise have access to. In addition, we will give you
high
How to place an order?
It's a quick and easy process! You can place your order in different ways. Here we explain step by step how to do it:
1. Access your user account
Log in to your account from the corresponding option (see image on the right).
You must complete the registration form for professionals.
💡 Advantage: Having an account allows you to easily access your order history.
2. Select the products
desired size or variety.
“Add to cart”.
3. Choose payment method and confirm the order
payment method that suits you best.
🔐 All transactions are carried out in a secure environment with data encryption.
Order confirmation
confirmation email with all the order details.
credit card, you will also receive the invoice shortly after.
✅ Recommendation:
Choose the credit card payment to expedite shipping.
Orders paid for bank transfer They are processed only when receipt of money is confirmed, which can cause delays.
From 60 to 168kg in 24/48 working hours, greater than 169kg. They will be sent by palletizing transport company with a delivery time of 3 to 7 working days. If the order is placed before 12:30 it will be sent on the same business day.
We invite you to get to know Lobo Azul and discover our Super Premium dog food. We are dedicated to innovation in processing technology, maintain strategic alliances for our business, and work with stable and reliable suppliers. In addition, we constantly adjust our norms and quality standards to maintain the recognition that the market gives to our brand and products.
Our fundamental commitment is to understand nutritional needs and offer the most pleasant flavors, so that our pets enjoy the pleasure of feeding on our products. Professionalism and quality are the values we share with each of our clients.
Learn about our purchasing policies
Placing an order at PIENSOS LOBO AZUL (https://piensosloboazul.com/), hereinafter "THE WEBSITE", implies explicit acceptance of the Website Conditions, Privacy Policy and Cookies Policy.
Through the website, PIENSOS LOBO AZUL provides information about the products it distributes and offers the possibility that they can be purchased by website visitors.
In order to place orders on the website, in addition to accepting the legal texts of the website indicated above, it is necessary to be of legal age and have the status of CUSTOMER, which is obtained through the registration forms enabled in different areas of the website.
The prices of the products are indicated without VAT and with VAT (and other taxes that may apply). However, these prices do not include the costs corresponding to shipping the products.
Shipping conditions
The shipping costs and delivery time derived from each product are specified in the details of each product.
All information related to shipments is collected here:
The order will be considered sent at the time PIENSOS LOBO AZUL delivers the shipment package to the corresponding courier company and will be considered delivered when the carrier delivers the shipment to the customer and certifies it by means of a physical or electronic signature on the delivery receipt document.
The digital age has changed the way we buy and sell. PENSOS LOBO AZUL understands the need for online sales. However, those distributors, wholesalers, or professionals who wish to sell our products on online platforms must have prior written authorization from our company. This control allows us to protect the brand image and guarantee the end customer an adequate experience.
At PIENSOS LOBO AZUL we value our professional clients. Therefore, we occasionally offer promotions, discounts and special conditions for this group. However, these offers will have additional terms and conditions that must be reviewed and accepted before application.
Under no circumstances will PIENSOS LOBO AZUL intentionally offer more units for sale than it has in stock.
PIENSOS LOBO AZUL will do everything possible to please all its customers with the demand for the products offered for sale, but if due to causes that are difficult to control by PIENSOS LOBO AZUL, such as human errors, incidents in computer systems or any other nature, it happens that the quantity finally available in stock of any reference is insufficient to complete the customer's order after it has been placed, PIENSOS LOBO AZUL will inform the customer as soon as possible by email or telephone and will have the option of total or partial cancellation of the order.
Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.
If as a result of this cancellation the customer wants to return the delivered product, they must follow what is stipulated in the Shipping and Returns section.
Payment and accepted payment methods
It will be an essential condition for PIENSOS LOBO AZUL to send an order to a client, that payment for the order is completely finalized and made in full, including the price of the product or products selected plus the shipping costs derived from it.
The purchase invoice corresponding to each order, once completed, will be available and can be viewed in the MY ACCOUNT section.
The customer must pay the amount corresponding to their order by payment through any of the payment methods specified as valid.
The customer must notify PIENSOS LOBO AZUL of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest period of time possible so that PIENSOS LOBO AZUL can carry out the appropriate procedures.
The payment process works on a secure server using the SSL (Secure Socket Layer) protocol that encrypts the data to prevent its possible reading and manipulation by third parties.
The safety and effectiveness of our products are essential. However, PIENSOS LOBO AZUL is not responsible for problems that arise due to incorrect use of the products or failure to follow the instructions and recommendations provided. It is crucial that the client read and follow the instructions to avoid complications.
PIENSOS LOBO AZUL reserves the right to modify, at any time, the presentation and configuration of the website, as well as these Purchase Conditions on the website and the rest of the legal texts included on the website.
Therefore, PIENSOS LOBO AZUL recommends that the client read them carefully each time they access the website. Clients and Users will always have these Purchase Conditions on the website in a visible place, freely accessible for any queries they wish to make.
In the event of any type of controversy or litigation between PIENSOS LOBO AZUL and the client, the latter renounces its own jurisdiction and refers to the provisions of the Courts of Betanzos (A Coruña).
The descriptions, specifications, characteristics and variables of each of the products available on the website are the property of PIENSOS LOBO AZUL.
The information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the website, are the responsibility of PIENSOS LOBO AZUL.
The company declines any responsibility for any errors that may exist at any given time in the information given about descriptions, specifications, characteristics and variables of each of the available products.
PENSOS LOBO AZUL is a brand that values and protects its products. Any client or entity that has purchased products from our brand must be clear that the resale of these items, whether in physical stores or online platforms, is prohibited without the explicit written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
- Welcome Discount, using the coupon: WELCOME10 (Not compatible with other discounts and/or promotions. Only available on the first purchase)
- 10% discount available on all your purchases, if you subscribe to recurring purchase. You can register during the purchase process. (Not compatible with other discounts and/or promotions available. Can be cancelled, paused or modified at any time without penalty. Only available in 12 and 15kg bags).
PENSOS LOBO AZUL is a brand that values and protects its products. Any client or entity that has purchased products from our brand must be clear that the resale of these items, whether in physical stores or online platforms, is prohibited without the explicit written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
PIENSOS LOBO AZUL's commitment is to offer high quality products. However, it is essential that customers use the products appropriately. Our company will not be liable for any damage or injury resulting from incorrect or inappropriate use of the products. It is the customer's duty to follow the instructions and recommendations for use.
PIENSOS LOBO AZUL certifies that all products marketed under the PIENSOS LOBO AZUL brand follow strict quality controls from the production process to the packaging and handling process, with the aim that any customer can always receive any order in perfect condition.
The guarantee of the products displayed on the website is necessarily subject to the regulations in force at all times in Spain.
In any case, the guarantee will be invalidated in the following cases:
– Bumps and/or improper transportation.
– Improper handling.
In the event of a defective product, PIENSOS LOBO AZUL must proceed, as appropriate, to repair, replace, reduce the price, procedures that will be free of charge for the customer.
The client must inform PIENSOS LOBO AZUL of the lack of conformity within the period allowed for this.
PIENSOS LOBO AZUL will not be obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profits, damages that come from deterioration.
PENSOS LOBO AZUL is a brand that values and protects its products. Any client or entity that has purchased products from our brand must be clear that the resale of these items, whether in physical stores or online platforms, is prohibited without the explicit written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
Each pet is unique, and their well-being is our priority. If the customer chooses specific products for a certain type of pet, they must be meticulous and ensure that the product is compatible and safe for the species in question. The customer is primarily responsible for verifying and confirming the suitability of the product for their pet.
Fluid and effective communication is essential for PIENSOS LOBO AZUL. This is why we prefer to establish contact with our clients through direct means such as email or telephone. These channels allow for quick and clear interaction, and ensure that both the customer and our company are kept adequately informed.