Maybe your doubts are resolved in this section:
Purchase conditions
Shipping to Spain (Peninsula), Balearic Islands and Portugal
Delivery on 24/48h working.
Free shipping in orders greater than € 15.
Confirmed orders before 2:00 p.m. (working) are sent the same day.
Home delivery:
- Express Correos
- CTT Express
- NaCex
- SEUR
- GLS
Delivery to concerted points (Maximum 20kg per order).
You can choose the map in contrast many options available from all agencies close to your home to choose before payment.
Shipping to Europe.
Delivery on 24/48h working.
Confirmed orders before
14: 00h (working) are sent the same day.
Home delivery:
SEUR
Delivery to concerted points (Maximum 20kg per order).
You can choose the map in contrast many options available close to your home to choose before payment.
Zone 1 • France,
Germany, Luxembourg, the Netherlands
Free shipping in orders greater than € 30.
Zone 2 • Austria, Belgium, Czech, Italy.
Free shipping in orders greater than € 40.
Zone 3 • Denmark,
Hungary, Ireland, Poland, Slovakia, Slovenia, Bulgaria.
Free orders
over € 50.
Zone 4 • Croatia,
Estonia, Latvia, Lithuania, Sweden.
Free shipping in orders greater than € 50.
Credit / Debit Card
The amount of the purchase will be loaded at the time of the order through safe and encryption catwalk, with total security guarantee.
PayPal
PayPal is an online payment service, which guarantees a safe, easy and fast payment. While placing the order you have the possibility to open a PayPal account if you don't have it yet.
Remember to indicate the phone number they have associated with your bank account in the "Telephone" field.
Pay with total confidence by credit card, PayPal, Bizum, Sequra, Googlel Pay, Appel Pay .... We adapt to your needs and preferences with the maximum of giving you 100% security
Returns and right of withdrawal
The client has a period of 14 calendar days for the exercise of the right of return from the receipt of the order without penalty for its exercise.
The client will be reimbursed the amount of the order, excluding the amount of shipping costs. Likewise, the amount of the return costs to the refund address indicated by Lobo Azul feet, will always be in charge of the client.
The reimbursement period will not exceed 7 calendar days from the reception of the merchandise returned. In the case of payments made by transfer, these times may increase.
Figure Blue Wolf will only accept returns that meet the following requirements:
- The product must be in the same state in which it was delivered and must keep its original packaging and labeling to protect the product. For the assumption that it cannot be done with the box with which it was delivered, the customer must return it in a protective box so that the product reaches the establishment of blue wolf feed with the maximum possible guarantees.
- A copy of the delivery cobby must be included within the package, where returned products and the reason for the return are marked.
- If the payment went to counterrembolso or transfer, they will have to send us the account number pointed at the Albarán to make the return of the return.
- The amount of the product will be paid, but the transport costs will be in charge of the customer: € 7 for the first leg and € 7 for the return, which makes a total of € 14 for every 15KG of order.
The return of the amount will be made once the product is received in our facilities and verified that everything is in perfect condition.
To proceed with a return, the following steps must be followed:
- The return must be processed through the online store, filling in the form that appears at the end of this page
- Process the return in the online store before 14 calendar days from reception.
Figure blue wolf, reserves the right to deduce a fraction of the price of the product if it is not returned in its original packaging. The product must be returned in perfect condition.
Exclusion of the right of withdrawal
They are not suitable for returning, for health reasons or hygiene, if the seal has broken after delivery. When after delivery, they have mixed irreversibly with other products.
Process return now by clicking here.
I need advice
Example of interpretation of a daily portion table of puppies
- Know the approximate puppy weight, example of 20-25kg
- Find the corresponding column according to the current age.
* Example for a 6-7 months puppy dog and 20-25kg the ration would be 300-340g/day.
We remember that these parameters are an example to help interpret the corresponding table of your puppy.
These amounts are approximate; They can vary according to various factors, among others: if the puppy is infant, age, race, temperament, activity levels, climate ... so they must adjust to keep the dog in its optimal weight.
Always have clean and fresh water available to your dog. Keep in a cool and dry place and with the closed container.
Use this food from lactation to 9 months -1 year depending on the race. If your puppy is less than 3 months and is not accustomed to the consumption of dry feed, it is convenient to moisten the croquettes in temperate water, with the precaution of removing what has not been consumed in a maximum period of 3 hours.
It is advisable to divide the daily amount recommended by 3-4 shots before 6 months, which can be reduced to 2 shots from the 6th month. It is important to adjust without exceeding the recommended total amount.
Example of interpretation of an adult daily ration table
- Know the approximate weight and look for it in the row of the table.
- Find the corresponding column according to the current age.
* Example for a 40kg dog The ration would be 410-460g/day.
* We remember that these parameters are an example to help interpret your dog's corresponding table.
These amounts are approximate; They may vary according to various factors, among others: age, race, temperament, activity levels, climate ... so they have to adjust to keep the dog in their optimal weight.
Orientatively, the daily ration will be between 1% and 1.5% of the dog's weight. It must be administered dry. Always have clean and fresh water available to your dog. Keep in a cool and dry place and with the closed container.
It is not advisable to mix several references of feed in the same daily ration. Only the mixture is allowed in the transition period with the appropriate guidelines.
The main difference is found in the supreme range, which is a feed formulated without cereals and with fresh meats. This allows us to obtain a better quality and better digestibility.
While the adult puppy transition varies from one dog to another, there are some general patterns that can help you determine when your pet has ceased to be a puppy.
In small breeds, a dog is considered to reach adulthood between 9 months and the year of age.
In medium breeds, this period is usually extended between the year and year and a half.
On the other hand, in large breeds, complete maturity can take up to 2 years to reach.
It is advisable to make the transition in prolongable days:
- 1-2º day 25% of the new feed and 75% of the previous one.
- 3-4º day 50% of the new feed and 50% of the previous one.
- 5-6th day 75% of the new feed and 25% of the previous one.
- 7-8th day 100% of the new feed.
Do not be scared if for any reason we extend the transition a few more days, the important thing is to keep these parameters as much as possible so that the animal adapts 100% to the new food. If the transition is not gradual and correct, there is a risk that the animal manifests signs of diarrhea, vomiting and sometimes rejected by the new food.
You can find the size of the croquettes in the chips of each product by accessing them. Alternatively, you can download the catalog in PDF format and on each product page you will find an icon that indicates the corresponding measures.
Professional
Access the professionals website by clicking here
Click here To log in with your professional profile.
Or it can also Request a new password
No
compromises anything and you will have exclusive access to content, catalogs, rates and
Information that otherwise would not have access. In addition, we will give you
high
How to make an order?
It is a fast and simple process! You can make your order in different ways. Here we explain step by step how to do it:
1. Access your user account
Log in your account from the corresponding option (see image to the right).
You must complete the HIGH FOREWORK FOR PROFESSIONALS.
💡 Advantage: Having an account allows you to easily access your order history.
2. Select the products
desired size or variety.
"Add to the cart."
3. Choose payment method and confirm the order
Payment method that suits you.
🔐 All transactions are made in a safe environment with data encryption.
Order confirmation
Confirmation mail with all the details of the order.
credit card, you will also receive the bill shortly after.
✅ Recommendation:
Choose the Credit card payment To expedite shipping.
Orders paid for Bank transfer They are processed only when the money is confirmed, which can generate delays.
From 60 to 168kg on 24/48h working, higher than 169kg. They will be sent by means of palletized transport company with a delivery period of 3 to 7 working days. If the order is made before 12:30 it will be sent on the same work day.
We invite you to meet Blue Wolf and discover our feed for super premium dogs. We are dedicated to innovation in processing technology, we maintain strategic alliances for our business, and work with stable and reliable suppliers. In addition, we constantly adjust our quality standards and standards to maintain the recognition that the market gives to our brand and products.
Our fundamental commitment is to understand nutritional needs and offer the most pleasant flavors, so that our pets enjoy the pleasure of feeding with our products. Professionalism and quality are the values we share with each of our clients.
Know our purchasing policies
The placing a blue wolf feed (https://piensosloboazul.com/), hereinafter "the website", implies the explicit acceptance of the conditions of the web, cookies privacy and policy policy.
Through the website, Lobo Azul feets provides information about the products it distributes and offers the possibility that they can be acquired by the visitors of the web.
To be able to make orders on the web, in addition to the acceptance of the legal texts of the web indicated above, it is necessary to be of legal age and have the customer status, which is obtained through the registration forms enabled in different areas of the website.
Product prices are indicated without VAT and VAT (and other taxes that may correspond). However, these prices do not include the expenses corresponding to the sending of the products.
Shipping conditions
The shipping and delivery time expenses derived from each product are specified in the tab of each product.
All information related to shipments is collected here:
The order will be considered sent at the time you think Wolf Azul deliver the shipping package to the corresponding messaging company and will be considered delivered when the carrier delivers the shipping to the customer and accredits it by physical or electronic signature in the delivery reception document.
The digital age has changed the way of buying and selling. Figure Blue Wolf understands the need for online sale. However, those distributors, wholesalers, or professionals who wish to sell our products on online platforms must have the prior and written authorization of our company. This control allows to protect the brand image and guarantee the final customer an adequate experience.
In Lobo Azul we value our professional customers. Therefore, we occasionally offer promotions, discounts and special conditions for this group. However, these offers will have additional terms and conditions that must be reviewed and accepted before application.
In no case, Lobo Azul will put on sale intentionally more units than available in stock.
Figures Lobo Azul will do everything possible to please all its customers in the demand for the products placed for sale, but due to causes hardly controllable by blue wolf feed, such as human errors, incidents in computer systems or any other of another nature, it happens that the amount final email or telephone and will available the option of total or partial annulment of the order.
The partial annulment of the order due to lack of availability does not entitle the annulment of the entire order.
If, as a result, the customer wants to return the delivered product, you must follow what is stipulated in the shipments and returns section.
Payment and Accepted Payment Means
It will be an indispensable condition for Lobo Azul to send an order to a customer, that the payment of the same is completely finished and carried out entirely, including the price of the product or products selected plus the shipping costs derived from it.
The purchase invoice corresponding to each order, once finished, will be available and can be displayed in the section my account.
The client must pay the amount corresponding to their order by means of payment through any of the payment methods specified as valid.
The client must notify any undue or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time for the shortest possible time so that feet blue wolf can make the appropriate steps.
The payment process works on a safe server using the SSL (Secure Socket Layer) protocol that figure the data to avoid its possible reading and manipulation by third parties.
The safety and efficacy of our products are essential. However, Lobo Azul feed is not responsible for problems that arise due to the incorrect use of the products or not following the indications and recommendations provided. It is crucial for the client to read and follow the instructions to avoid complications.
Figures Lobo Azul reserves the right to modify, at any time, the presentation and configuration of the website, as well as these conditions of purchase on the web and the rest of the legal texts included on the web.
Therefore, Figos Lobo Azul recommends the customer read them carefully every time you access the website. Customers and users will always have these conditions of purchase on the web in a visible site, freely accessible for how many questions you want to make.
In case of any type of controversy or litigation between Lobo Azul and the client, the latter renounces its own jurisdiction and refers to the provisions of the courts of Betanzos (A Coruña).
The descriptions, specifications, characteristics and variables of each of the products available on the website are owned by blue wolf feed.
The information given about each product, as well as the photographs or videos related to them and the commercial names, brands or distinctive signs of any kind contained on the website, are the responsibility of blue wolf feed.
The company declines any responsibility derived from errors, which at a given time could have, in the information given on descriptions, specifications, characteristics and variables of each of the available products.
Figure Blue Wolf is a brand that values and protects its products. Any customer or entity that has acquired products from our brand must be clear that the resale of these items, either in physical stores or online platforms, is prohibited without the explicit and written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
- Welcome discount, using the coupon: Welcome10 (Not compatible with other discounts and/or promotions. Only available at the first purchase)
- 10% discount available at all your purchases, if signed to recurring purchase. It can be registered during the purchase process.
- 10% discount promotion valid until June 30 With the coupon: Lobo33 (Not compatible with subscriptions, discounts and/or promotions available).
Figure Blue Wolf is a brand that values and protects its products. Any customer or entity that has acquired products from our brand must be clear that the resale of these items, either in physical stores or online platforms, is prohibited without the explicit and written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
The commitment of Blue Wolf Feed is to offer high quality products. However, it is essential that customers use products properly. Our company will not assume responsibilities for damages or injuries that result from incorrect or inappropriate use of products. It is the customer's duty to follow the instructions and recommendations for use.
Figures Wolf Azul certifies that all products marketed under the brand feed Lobo Azul are followed strict quality controls from the production process to the packaging and manipulation process, with the objective that any customer can always receive any order in perfect conditions.
The guarantee of the products presented on the website is necessarily subject to the regulations in force at all times in Spain.
In any case, the guarantee will be invalidated in the following cases:
- Hands and/or inappropriate transport.
- Improper manipulation.
In the case of a defective product, Lobo Azul feed must proceed, as appropriate, to repair, replacement, price reduction, efforts that will be free for the customer.
The client must inform at feed blue wolf of the lack of conformity within the period enabled for it.
Figures Lobo Azul will not be obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by people, damage to the goods outside the product, benefit losses or unemployed profit, damage that comes from a deterioration.
Figure Blue Wolf is a brand that values and protects its products. Any customer or entity that has acquired products from our brand must be clear that the resale of these items, either in physical stores or online platforms, is prohibited without the explicit and written consent of our company. This restriction seeks to maintain the quality and authenticity of our products in the market.
Each pet is unique, and their well -being is our priority. If the customer chooses specific products for a certain type of pet, it must be meticulous and make sure that the product is compatible and safe for the species in question. The client is mainly responsible for verifying and confirming the adequacy of the product for their pet.
Fluid and effective communication is essential for blue wolf feed. That is why we prefer to establish contact with our customers through direct media such as email or phone. These channels allow rapid and clear interaction, and guarantee that both the client and our company are properly informed.