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I have forgotten my password, what do I do?
I have forgotten my password, what do I do?
If you have forgotten your password, log in as if you were going to enter your account and click on " I have forgotten my password ", enter your email and you will receive an email with the link to reset your password
Access to my orders prior to 3-20-2024
Access to my orders prior to 3-20-2024
You can see your orders in my account.
For orders before March 20, 2024, you can consult them here
Recommend me a feed
I don't know which product to choose
I don't know which product to choose
I need advice
Download catalog
Download catalog
On this page you can download our General Catalog:
When a puppy is an adult
When a puppy is an adult
While the transition from puppy to adult varies from dog to dog, there are some general patterns that can help you determine when your pet has stopped being a puppy.
In small breeds, a dog is considered to reach adulthood between 9 months and one year of age.
In medium breeds, this period usually lasts between a year and a year and a half.
On the other hand, in large breeds, full maturity can take up to 2 years to reach.
What daily ration should I give him?
What daily ration should I give him?
Example of interpretation of a daily ration table for puppies
- Know the approximate weight of the PUPPY, example of 20-25kg
- Find the column that corresponds According to the current age.
* Example for a 6-7 month old puppy dog weighing 20-25kg the ration would be 300-340g/day.
We remember that these parameters are an example to help interpret the corresponding table for your puppy.
These amounts are approximate; They can vary depending on various factors, among others: whether the puppy is a suckling dog, age, breed, temperament, activity levels, climate... so they must be adjusted to keep the dog at its optimal weight.
Always have clean, fresh water available to your dog. Store in a cool, dry place with the container closed.
Use this food from lactation to 9 months -1 year depending on the breed. If your puppy is less than 3 months old and is not used to eating dry food, it is advisable to moisten the croquettes in warm water, taking care to remove what has not been consumed within a maximum period of 3 hours.
It is advisable to divide the recommended daily amount into 3-4 doses before 6 months, which can be reduced to 2 doses from the 6th month onwards. It is important to adjust without exceeding the total recommended daily amount.
Example of interpretation of an adult daily ration table
- Know the approximate weight and look for it in the row of the table.
- Find the column that corresponds According to the current age.
* Example for a 40kg dog the ration would be 410-460g/day.
* We remember that these parameters are an example to help interpret the corresponding table for your dog.
These amounts are approximate; They can vary depending on various factors, among others: age, breed, temperament, activity levels, climate... so they must be adjusted to keep the dog at its optimal weight.
As a guide, the daily ration will be between 1% and 1.5% of the dog's weight. It must be administered dry. Always have clean, fresh water available to your dog. Store in a cool, dry place with the container closed.
How should I make the transition?
How should I make the transition?
It is advisable to make the transition in 7-8 extendable days:
- 1-2nd Day 25% of the new feed and 75% of the previous one.
- 3-4th Day 50% of the new feed and 50% of the previous one.
- 5-6th Day 75% of the new feed and 25% of the previous one.
- 7-8th Day 100% of new feed.
There is no need to be scared if for any reason we extend the transition a few more days, the important thing is to maintain these parameters as much as possible so that the animal adapts 100% to the new food. If the transition is not gradual and correct, there is a risk that the animal will show signs of diarrhea, vomiting and sometimes rejection of the new food.
Can I mix two different foods and give them to my dog?
Can I mix two different foods and give them to my dog?
It is not advisable to mix several feed references in the same usual daily ration. Mixing is only permitted in the transition period with appropriate guidelines.
Croquette size
Croquette size
You can find the size of the croquettes on the sheets of each product by accessing them. Alternatively, you can download the catalog in PDF format and on each product page you will find an icon indicating the corresponding measurements.
Difference between Supreme and Super Premium feed
Difference between Supreme and Super Premium feed
The main difference is in the Supreme range, which is a feed formulated without grains and with fresh meats. This allows us to obtain higher quality and better digestibility.
Purchase conditions
Purchase conditions on the web
Purchase conditions on the web
You have all the information in: Purchase conditions .
Recurring purchase
Recurring purchase
You have all the information in: Recurring purchase conditions.
Payment Methods
Payment Methods
You have all the information in: Payment methods.
Returns
Returns
You have all the information in: Returns .
Programa de Fidelización
Quiero puntos de fidelización, ¿cómo lo hago?
Quiero puntos de fidelización, ¿cómo lo hago?
Aquí tienes algunas maneras de ganar puntos más rápido:
- Síguenos en Instagram y consigue 100 Puntos
- Haz una review con Foto/Vídeo y consigue 20 Puntos
- Regístrate y consigue 100 Puntos
- Cada vez que gastes 1€ en un pedido obtén 1 Punto
Si necesitas más información sobre cómo ganar más puntos accede aquí
¿Qué valen mis puntos?
¿Qué valen mis puntos?
- 100 Puntos equivalen a un cupón de descuento de 2€ por compras superiores a 30€
- 200 Puntos equivalen a un cupón de descuento de 4€ por compras superiores a 45€
- 300 Puntos equivalen a un cupón de descuento de 6€ por compras superiores a 60€
- 400 Puntos equivalen a un cupón de descuento de 8€ por compras superiores a 75€
- 500 Puntos equivalen a un cupón de descuento de 10€ por compras superiores a 90€
SI necesitas más información sobre cuánto valen tus Puntos accede aquí
Quiero referir a un amigo, ¿cómo lo hago?
Quiero referir a un amigo, ¿cómo lo hago?
1. El cliente ( cliente A ) recomienda a su amigo ( cliente B ) enviándole su URL de referencia.
2. Cuando el cliente B hace clic en la URL, debería ver un mensaje para que ingrese su dirección de correo electrónico. Cuando el cliente B ingresa su dirección de correo electrónico, se le enviará la recompensa de "Amigo" por correo electrónico.
Desde el correo electrónico, el Cliente B podrá copiar su código de cupón y utilizarlo en un pedido.
3. Si el cliente B luego realiza una compra, el cliente A obtendrá su recompensa.
Tenga en cuenta que el amigo no necesita crear una cuenta ni utilizar la recompensa de amigo que canjeó para completar la recomendación. ¡Tendrían que hacer una compra!
Nota: Si un cliente realizó el check-out como invitado anteriormente o ingresó su correo electrónico de cualquier manera, no podrá usar el enlace de referencia (ya que ya tendrá un correo electrónico asociado con su nombre) y, por lo tanto, no será elegible.
¿Cómo puedo obtener recompensas?
¿Cómo puedo obtener recompensas?
Para convertir los puntos en una recompensa, sus clientes deberán iniciar sesión en el panel de recompensas de su sitio. Una vez que hayan iniciado sesión, deberán abrir el panel de recompensas.
A continuación, haz clic en Formas de canjear.
Si tienen suficientes puntos para una de las recompensas de cantidad fija, habrá un botón Canjear.
Para canjear puntos en recompensas incrementales, su cliente deberá usar el control deslizante de puntos para seleccionar la cantidad de puntos que desea gastar y luego hacer clic en Canjear.
Al hacer clic en canjear, su cliente será llevado a una página que muestra el código de cupón con un botón para Aplicar código que aplicará automáticamente ese código de cupón al finalizar la compra.
Según su configuración en Notificaciones, sus clientes también pueden recibir un correo electrónico con el código de cupón para sus registros. El código también se almacenará en su panel de recompensas en la sección Sus recompensas en la parte inferior.
📋 Nota: Una vez que un cliente haya canjeado sus puntos por una recompensa, la recompensa permanecerá en su cuenta hasta que decida usarla en una compra o hasta que la recompensa caduque. Los puntos no se devuelven automáticamente a la cuenta de un cliente si una recompensa se canjea y no se utiliza.